Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18 years or older who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Cheap Toilet Hub Pro Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our website lawfully and not to:

• Engage in fraudulent activities
• Attempt to gain unauthorized access to our systems
• Disrupt the functionality of our website
• Use our content for commercial purposes without authorization

2. Products and Services

2.1 Product Descriptions

We take care to ensure our bathroom products (including sinks, valves, connectors, and toilet accessories) are accurately described. However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Hygiene Considerations

Due to sanitary regulations, certain products like toilets and toilet seats have special return conditions (see Section 5). These items cannot be returned once installed or used for hygiene reasons.

3. Ordering and Payment

3.1 Order Process

When you place an order:

1. You’ll receive an order confirmation email
2. We process orders within 1-2 business days
3. You’ll receive shipping confirmation with tracking details

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. For security, we do not store your payment details.

3.4 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary due to customs clearance.

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond the estimated timeframe), please contact us at [email protected]. We’ll work with the carrier to resolve the issue.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• The item is unused and in original packaging
• You provide proof of purchase
• The item is in the same condition as when received

5.2 Non-Returnable Items

For hygiene reasons, the following cannot be returned unless faulty:

• Toilets (sanitary ware regulations)
• Toilet seats (unless unopened)
• Used bathroom accessories

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected]
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Ship the item to our warehouse with the RMA clearly marked

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original payment method.

5.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

6. Warranties and Liability

6.1 Product Warranties

Our products come with a standard manufacturer’s warranty against defects. Specific warranty periods vary by product and will be stated in your order confirmation.

6.2 Our Liability

Cheap Toilet Hub Pro Store is not liable for:

• Any indirect, incidental, or consequential damages
• Improper installation or use of products
• Events beyond our reasonable control (e.g., natural disasters)

Our total liability for any claim related to our products shall not exceed the purchase price of the item in question.

6.3 Your Responsibilities

You agree to:

• Provide accurate information when ordering
• Inspect products upon delivery and report any damage within 48 hours
• Use products as intended and follow all installation instructions

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For questions about these Terms and Conditions, please contact:

Cheap Toilet Hub Pro Store
96 Lady’s Bridge
Sheffield, GB S4L 5RT
Email: [email protected]