At Cheap Toilet Hub Pro Store, we stand behind the quality of our bathroom products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original packaging
  • Item must be in the same condition as when you received it
  • Original proof of purchase is required

Note: For hygiene reasons, the following products cannot be returned unless faulty:

  • Toilets (due to sanitary ware regulations)
  • Toilet seats (unless unopened in original packaging)
  • Used bathroom accessories

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Merchandise Authorization (RMA) number and return instructions
  3. Securely package the item(s) with the original packaging and include all accessories
  4. Clearly mark the RMA number on the outside of the package
  5. Ship the package to our warehouse at:
    Cheap Toilet Hub Pro Store Returns
    96 Lady’s Bridge
    Sheffield, GB S4L 5RT
  6. Once received and inspected, we’ll process your refund or exchange

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

After we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your bank/payment provider, it may take additional 2-5 business days for the refund to appear on your statement

Exchanges

For exchanges (subject to availability):

  • Follow the same return process above
  • Clearly indicate in your email that you’d like an exchange and specify the replacement product
  • We’ll ship the replacement item once we receive your return (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] (within 48 hours of delivery preferred)
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Cheap Toilet Hub Pro Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product(s) to return: [Product Name(s) and Quantity]

Reason for return: [Please specify – wrong item, defective, changed mind, etc.]

Preferred resolution: [Refund or Exchange (specify replacement product if exchanging)]

Please provide return instructions and any necessary authorization.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Questions?

For any questions about our returns policy, please contact our customer service team at [email protected]. We’re happy to help!