FAQ

We specialise in high-quality, affordable bathroom essentials including:

• Bathroom sinks
• Fill & flush valves
• Float valves
• Pan connectors
• Toilet accessories
• Toilet cisterns
• Toilet flush buttons
• Complete toilets

Our products are perfect for both DIY home renovations and professional trade installations.

Absolutely! Many of our trade customers rely on us for bulk orders of reliable bathroom fittings. Our products are designed to meet professional standards while offering excellent value. We also offer trade-friendly bulk delivery options.

Most of our products include detailed specifications and measurements in their descriptions. If you’re unsure, our customer service team at [email protected] can help you determine compatibility before purchase.

We accept all major payment cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.

Yes, we use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment details are secure.

While we already offer highly competitive prices, we do provide additional discounts for large trade orders. Please contact us at [email protected] with your requirements to discuss bulk pricing.

We offer two convenient shipping methods:

• Standard Shipping (£12.95): Faster delivery via DHL or FedEx (10-15 days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

All orders are processed within 1-2 working days.

Yes! We ship worldwide from our base in Sheffield, UK, though we’re unable to deliver to some remote areas in Asia. During checkout, simply enter your address to check if we deliver to your location.

We take extra care with fragile items. All delicate products like bathroom sinks are protected with premium padding and secure packaging to ensure they arrive in perfect condition.

Yes! Once your order is dispatched, we’ll send you a notification email with tracking information so you can follow your package’s journey to you.

We offer a 15-day returns policy from the date of delivery if you’re not completely satisfied with your purchase. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.

In the rare event that an item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as quickly as possible.

For faulty or incorrectly shipped items, we’ll cover the return shipping costs. For other returns, the customer is responsible for return shipping unless otherwise agreed.

Our friendly customer service team is available via email at [email protected]. We aim to respond to all enquiries within 24 hours during business days.

Our headquarters and warehouse are located at:
96 Lady’s Bridge, Sheffield, GB S4L 5RT
United Kingdom

Currently we operate as an online-only retailer, which allows us to keep our prices low. Our website features detailed product descriptions, specifications and images to help you make informed purchasing decisions.